Securus Technologies Publishes Customer Feedback On Solving And Preventing Crime

Securus Technologies has published a number of comments from their clients regarding the use of technology to solve and prevent crimes. The company published a sample of letters and emails to prove to the public and potential clients about the benefit of using their services. I believe that this move has enhanced public trust in the company’s products and services. Securus’ solutions are used for public safety, corrections, monitoring, and investigations. They are carefully designed to enhance the safety of the public and that of inmates in different correctional facilities in the United States.

The letters and emails published by the company came from officials working for various correctional facilities across the United States. These officials are in charge of preventing and solving crimes in their respective prisons. Their work is to make the prison environment safe for inmates, officials and the public. Given the subsisting cordial relations between Securus and prison officials, it is my belief that prisons will continue to maintain the safety of inmates and their families.

While speaking about the published letters, Richard A. ‘Rick’ Smith said that his company produces a new product or service every week. These innovative products seek to help the law enforcement and prison officials to prevent and solve crimes. He added that his company has received thousands of feedback from clients who comment about its services. Rick reiterated his company’s commitment to enhancing safety in all its products and doing everything possible to protect and serve the society.

One of the feedback confirmed that Securus Technologies’ system has helped the correctional facility to investigate and arrest a corrupt member of staff. He was nabbed using the information that he shared through the phone calls that he made. The official thanked the company for its assistance in the case. I think that these positive comments encouraged the company to continue developing and offering innovative products and services. This information was originally reported on PRNewswire site.

About Securus Technologies

Securus Technologies offers innovative technology solutions that are used in civil and criminal justice. The Dallas-based company has a wide client base of over 3,450 law enforcement, corrections, and public safety agencies. Securus operates in North America where it serves over 1.2 million inmates. Securus’ services include communication, inmate self-service, biometric analysis, investigations, incident management, and monitoring products. These services aim at making the world a safer place for everyone. This information was originally mentioned on Linkedin.

Using Securus Technologies to Prevent and Solve Crimes

Each day that I work in our local jail I am putting my life on the line. Most people have no idea how dangerous it is behind those walls, and if an inmate gets their hands on a weapon, each officer could be working their last shift. This is why I put so much emphasis on trying to stop the flow of contraband into the jail through the visitor center.

 

Last year we increased our efforts to stop the flow of illegal contraband in the jail and placed more officers in the visitor center who were skilled at being able to locate items that should not be brought into the jail. The trouble we have is that even though we make it very clear these visitors who are caught could be facing a lengthy jail sentence, many will take the risk because they are trying to do right by the inmate.

 

Even after my team inspected each visitor and even ran them through the x-ray system, the contraband was actually on the rise. My superior asked me to try and make use of the new inmate phone system, so the team at Securus Technologies trained me on the LBS software and I began my new research.

 

It wasn’t long before we discovered chatter between inmates about bring in drugs was declining, but the contraband were showing up anyway. The covert alert feature tipped us off to something I would have never considered in the past. With the assistance of the software and by closely monitoring certain calls, we decided to obtain a search warrant for one of my staff members. This officer wad found to have contraband in his home he was selling to our inmates. With the help of the software, the call monitoring system, and the persistence of my team, this staff member is now sitting in his own jail cell awaiting trial.

 

Rick Smith Adds Revolution to Prison Technology Services

Rick Smith, the President, and CEO of Securus Technologies, is leading a revolution in prison technology services that changed the face of law enforcement and support services in the country. Securus Technologies is a Dallas-based prison technology, corrections, and law enforcement services firm with more than 30-years of consistent and high-quality services. The technology additions have made a total transformation in the inmate services to correction services. It includes better connectivity between inmates and their friends and family, professional correction services with agencies have deep expertise, technology-based law enforcement services, etc. Under Rick, the firm has made an integrity pledge drive in the business, and every employee at Securus has signed the pledge as the firm is working on facts, findings, reports, etc.

Securus provides a number of services including friends and family, investigative, corrections, public safety, and monitoring solutions to individuals, firms, independent agencies, and government departments. Rick has helped the company to diversify each solution with a number of highly useful services. For instance, friends and family services offer phone services, video services, email services, jail voicemail, and money transfer. The firm offers video and audio calling services at the most economical and industry best rates charged per minute. Rick has extensively worked with the authorities and agencies to connect almost all the jails in the country to ensure a one-point access for the both inmates, and friends and family. Under the supervision of Rick, the firm invested more than $200 million in communications, education, and media products in the last five years to improve the lives of inmates. According to Wikipedia

In a similar way, public safety solutions are helping law enforcement agencies and cities to collect, consolidate, store, and distribute critical information and ensure quicker dispatch to address the need of the hour. Rick Smith has defined its investigative solutions to identify and analyze data related to investigations using data analytics, voice biometric, and other verification options in an efficient manner. The correction solutions of the firm are targeting inmates and their friends and family to offer communication, information management, and inmate self-service options and helping the correction agencies to improve its efficiencies. Rick integrated the latest technology into the firm’s monitoring solutions, and it offers RF-based and GPS monitoring systems, reporting systems, supporting programs and ensures tracking of juveniles and adults. Rick’s efforts to add innovation in the services secured A+ rating from BBB accreditation.

Rick completed his Bachelors and Master’s Degree in Engineering from State University of New York at Buffalo and pursued MBA from the University of Rochester. He worked with Eschelon Telecom Inc, as its President, and Chief Operating Officer from 2000. In 2003, he elevated as the Chief Executive Officer of the firm, and during the period, Rick helped it to grow its revenue from $30 million to $350 million with a CAGR of 48 percent. Visit LinkedIn and follow Rick’s profile.